Articles
Design Thinking Gives You Tools to Dig Deeper
20.04.2022, Heidi Hammarsten
The Developing Agile Innovation Capabilities program gives you a 360-degree view of innovation and service design. It supports developing an innovative mindset and a service design culture in your organization.
The program offers you practical tools and frameworks for designing new innovative products and services. It will teach how to combine analytical and creative thinking systematically for the best results.
By completing the course, you will gain a better understanding of
The learning path consists of three online courses that are also available as stand-alone courses: Service Management, Design Thinking, and Innovation Leadership.
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This course provides a toolbox to understand better and analyze recent service management developments. You will understand how to assess and optimize service quality and the future role of artificial intelligence in service, design effective service recovery measures, integrate customers and technology in service delivery, and develop hybrid offerings in business markets.
The course walks you through the human-centric process of Design Thinking and gives you the best tools for all phases. You will learn to systematically combine analytical and creative thinking for the best business results. You will gain a coherent understanding of this human-centric approach to innovation, its process and tools, and receive the latest academic viewpoints as well as many practical, real-world examples and tacit knowledge on how best to apply it.
The central concept of this course is that Innovation Leadership is not just for start-ups. It is a mindset and a set of practices adopted by small and large organizations to address today’s increasingly complex business problems. The course builds fundamentally on Lean Start-up methodologies and frameworks that highlight the three key concepts of a) systematic innovation, b) exploration vs. execution projects, and c) entrepreneurial management.
The program is targeted to business leaders and experts responsible for creating and growing new products or services and applying design thinking and innovation tools in development processes.
The program consists of three online courses focusing on Service Management, Design Thinking, and Innovation Leadership. During the Design Thinking course, you are introduced to a Design Thinking Workbook with practical tools and templates for real business challenges.
The program allows flexible study patterns; you can decide on your schedule and the speed of your progress. The program duration is approximately 12–18 weeks following the recommended 4–5 hours weekly study schedule.
Schedule March 26, 2024
Location Aalto University Töölö, Helsinki
In the workshop, you will learn what AI really is and how it can be used in knowledge work and how AI can change working life.
Fee: € 1,190 (+ VAT)
Schedule October 31, 2024 – March 14, 2025
Location Aalto University Töölö, Helsinki, Finland or live online
Frequency Once a year (starting in Fall)
The program offers you the opportunity to develop your service design skills and customer experience management skills. You will learn to lead and implement cost-effective and impressive service design activities and develop a customer-oriented culture. The training is designed for experts and managers who have already mastered the basics of service design.
Fee: € 6,825 (+ VAT)
Schedule January 30, 2025 – January 2026
Location Nordic Countries
This dynamic keynote and workshop series is designed to bring together entrepreneurs and artists from various creative fields in the Nordic and Baltic regions. The series fosters co-learning, sparks innovation, and provides a platform for cross-disciplinary collaboration. Participants will explore how to harness creativity, drive business growth, and shape the future of entrepreneurship through inspiring keynotes, hands-on workshops, and networking opportunities.
Fee: Free of charge
May 20 – October 7, 2025
Schedule May 20 – October 7, 2025
Location Aalto University Töölö, Helsinki, Finland or Live online
The program focuses on enhancing your strategic HR leadership skills and competencies in a rapidly changing and evolving environment.
Fee: € 8,190 (+ VAT)
September 4 – December 4, 2025
Schedule September 4 – December 4, 2025
Location Aalto University, Espoo, Finland
This comprehensive hands-on program brings together the management and experts of Finnish fashion, design, and lifestyle consumer brands to develop customer insight, commercialization strategies, and multichannel strategies for international markets.
Fee: € 2,400 / € 1,200 (+ VAT)
September 22 – November 4, 2025
Schedule September 22 – November 4, 2025
Location Aalto University Töölö, Helsinki, Finland and Live online
Frequency Twice a year
The program gives service developers a comprehensive understanding of the human-centered approach to service design. You will focus on the stages of the design process of service design and go through methods suitable for customer-oriented development. The program is held in Finnish.
Fee: € 3,410 (+VAT)
November 3–5, 2025
Schedule November 3–5, 2025
Location Aalto University Töölö, Helsinki, Finland
Frequency Once a year
Designed for forward-thinking executives and managers, this intensive training empowers you to tap into your inherent creativity, lead teams toward innovative mindsets, and navigate the complexities of organizational change with confidence, ensuring your company thrives in an era of continuous innovation.
Fee: € 4,650 (+ VAT)
Estimated Study Time: 15 hours
A cost-effective and flexible study module offers you a unique insight into the innovation leadership mindset and concepts. Course language: English
Fee: € 350 (+ VAT)
Estimated Study Time: 54 hours
This online course offers an easy access way to get a concise overview of Design Thinking. By taking this course, you will learn the human-centric process of Design Thinking and acquire tools for all its phases. Course language: English
Fee: € 350 (+VAT)
Recommended schedule: 4–5 hours per week, for 12–18 weeks
Schedule Recommended schedule: 4–5 hours per week, for 12–18 weeks
Location E-learning environment
This online course gives you a 360-degree view of innovation and service design. It supports developing an innovative mindset and a service design culture in your organization. Course language: English
Fee: € 720 (+ VAT)
Location Aalto University Töölö, Helsinki
Generative AI is a major technological revolution that promises to supercharge productivity. This coming change has been most vividly illustrated by ChatGPT, the OpenAI’s chatbot service that can respond to prompts as well as proofread, summarize, and expand on a given text.
Estimated study time: 27 hours
Schedule Estimated study time: 27 hours
Location E-learning environment
The field of foresight - our ability to predict or anticipate future events, trends, and developments - is changing. Traditional methods of observing industry and consumer behaviour patterns no longer work, as the mechanisms producing the patterns are becoming unpredictable due to climate heating.
Fee: € 150 (+ VAT)
Estimated study time: 27 hours
The Business for Creatives online course equips creative professionals from different fields with the knowledge and tools to commercialize their work. Throughout the course you will explore the unique challenges of the creative industry, learn how to build a strong brand, and how to develop a sustainable business model.
Fee: € 150 (+VAT)
Estimated study time: 81 hours
The Discovering Future online course introduces participants to the first steps of the design-driven foresight process. The course focuses on how individuals and teams can build a repository of materials, information and findings that signal future developments in a chosen industry.
Fee: € 350 (+VAT)