Palveluliiketoiminnan prosessien kehittäminen
This program focuses on improving customer experience and processes through data. It provides an in-depth understanding of the importance of customer value and customer experience in service business, as well as practical tools for identifying, measuring, and managing change in customer journeys and touchpoints based on facts and data.
In the Palveluliiketoiminnan prosessien kehittäminen program, you will learn how to combine business processes, IT solutions, and customer experience into an effective entity. You will acquire the skills to use data and AI to improve service processes and gain a competitive advantage. You'll also learn how to define customer-centric metrics and use them to monitor business growth and strategic objectives. The program will also help you build compelling change stories to support decision-making with internal and external stakeholders in your organization.
Please note that this program is held in Finnish.
Benefits
For
The program is for professionals responsible for service development, business process improvement, and customer experience.
In particular, it is suitable for service business managers, process developers, customer experience developers, and data and IT specialists. The training will support organizations that want to improve customer experience and increase efficiency through data and AI.
Contents and Schedule
The program consists of four days, three of which will be delivered face-to-face and one online. During the program days, you will learn about the selected topics under the guidance of an expert and work with other participants to solve the challenges related to the topics using a variety of methods and tools. You will also have the opportunity to discuss, network, and learn from each other. In between the training days, you will apply the methods, tools, and principles you have learned in practice through exercises.