The program offers you the opportunity to develop your service design skills and customer experience management skills. You will learn to lead and implement cost-effective and impressive service design activities and develop a customer-oriented culture. The training is designed for experts and managers who have already mastered the basics of service design.

This comprehensive hands-on program brings together the management and experts of Finnish fashion, design, and lifestyle consumer brands to develop customer insight, commercialization strategies, and multichannel strategies for international markets.

The program gives service developers a comprehensive understanding of the human-centered approach to service design. You will focus on the stages of the design process of service design and go through methods suitable for customer-oriented development. The program is held in Finnish.

An intensive three-day program delves into the core principles and applications of finance and accounting. It is designed to equip you with a robust understanding of scrutinizing financial statements, interpreting key financial metrics, and making astute business and investment choices based on this understanding. This program covers contexts from both production and service organizations, and it is specifically designed for professionals in the production and service industries, particularly within industrial companies, who have or are expected to assume financial responsibilities. It's ideal for those seeking to develop and strengthen their ability to make sound business and investment decisions.

This online course provides a toolbox to better understand and analyze recent developments in service management. Course language: English

This online course offers an easy access way to get a concise overview of Design Thinking. By taking this course, you will learn the human-centric process of Design Thinking and acquire tools for all its phases. Course language: English

This online course gives you a 360-degree view of innovation and service design. It supports developing an innovative mindset and a service design culture in your organization. Course language: English

The field of foresight - our ability to predict or anticipate future events, trends, and developments - is changing. Traditional methods of observing industry and consumer behaviour patterns no longer work, as the mechanisms producing the patterns are becoming unpredictable due to climate heating.