Delivery mode
Online
Estimated Study Time: 30 minutes
Location
E-learning environment: License for three (3) months starting from the order date.
Language
Finnish
Uhkaavat asiakastilanteet Online Course
The employer's aim is to minimize the number of threatening customer situations. Since not all situations can be prevented, anticipation, calm behavior, and following instructions will help in difficult situations.
The topics covered in the Uhkaavat asiakastilanteet online course are designed to equip you and your staff to deal with potentially violent and threatening situations in face-to-face, telephone, and online customer meetings. After completing the e-learning course, you will understand how to prepare for threats, how to react in the event of a threat, and how to act afterward.
Please note that the course is in Finnish.
Start
Fee:
Contents
The course will cover the following topics:
- What is a safe workplace?
- What is a safe workplace?
- How to prepare for and anticipate threatening situations
- What to do in the event of a threat and how to react afterwards
The duration of the online course is approximately 30 minutes.
Registration
Personal license € 100 (+ VAT).
Group license for 10 persons € 900 (+ VAT).
The fee will automatically change in your shopping cart when you add 10 Whistleblowing online courses.
Please note that the training is to be paid at the time of registration in the online store.
This program has adopted Aalto EE's new Customer ID, and it is delivered on Aalto Learning Experience Alex e-learning environment. Before ordering, please visit aaltoee.fi/customerid.
Program start