Terms of delivery for the Aalto University Executive Education Oy online store

Effective as of 28.9.2017 (updated on 28.1.2025 13.30)

Announcement on January 28, 2025

• Aalto EE enhances the know your customer / partifipant identification process by expanding the use of Aalto EE Customer ID in training programs.The Customer ID enables participants to register, keep their personal and contact information up to date, speed up the ordering process in the online store, and track their studies in the Service Portal. Additionally, the Customer ID can be used to log into various Aalto EE learning services. More information at https://www.aaltoee.fi/en/customerid.

Announcement on October 28, 2024

• Aalto EE’s e-learning platform, Aalto Learning Experience (ALEX), will henceforth be known as Aalto EE Canvas. Aalto EE will use the name Alex for a new lifelong learning service at www.alex.fi.

General

These terms of agreement (hereinafter the ”Terms of Agreement”) are applied to the use of the online store (hereinafter the “Online Store”) of Aalto University Executive Education Oy and its Finnish group companies (hereinafter the “Service Provider”), and to the ordering and delivery of services sold at each time in the Online Store by the Service Provider (hereinafter the “Service” or “Services”) between the Service Provider and a customer of the Online Store (hereinafter the “Customer”).

The Customer must be 18 years of age or older.

The Customer must diligently read these Terms of Agreement before ordering or using a Service. By ordering Services from the Online Store, the Customer warrants that the Customer has read and agreed these Terms of Agreement and undertakes to comply with them. Without accepting the Terms of Agreement, the Customer does not have the right to use the Online Store, and does not even have the technical capability to order Services.

Ordering

The Services are ordered via the Internet on the Service Provider’s website. When ordering the Service, the order is finalized by transferring to a shopping cart at the web address store.aaltoee.fi.

The Customer must have a valid e-mail address.

The Customer agrees these Terms of Agreement in connection with every order.

Prices and other expenses

The orders are charged based on the prices effective at the moment of ordering. The prices are stated in euros (EUR), unless stated otherwise in the service information of the Service. All prices are stated without value added tax.

Exceptions to prices are stated in the Online Store or on the presentation page of an individual Service. The Service Provider retains the right to change prices at any time without prior notice. Price increases are applied only to orders made after such changes.

If for some Service a price is stated that is so obviously incorrect that the Customer must have understood that there has been a typing error causing an incorrect price being displayed, the purchase is binding against the Service Provider only for its correct price.

Order confirmation

All orders of Services are confirmed by an e-mail, which confirms the price of the order, the costs of delivery and the ordered Services. Receiving an order confirmation requires that the Customer has provided an e-mail address in connection with the order.

The order does not become binding towards the Service Provider until the Service Provider has processed the order and confirmed its acceptance.

Time of delivery

When the order of the Customer concerns training programs produced by the Service Provider, the schedule for execution of each training program is notified on the same website of the training program where the signing up or application to the training program is also made. The Service Provider retains the right to change times of delivery, and the right to cancel Services, due to for example an insufficient amount of participants.

The provided times of delivery are estimations, and do not bind the Service Provider.

The Customer’s inspection duty

The Customer is obligated to inspect the delivered Service, and to notify the Service Provider of possible deficiencies within a reasonable amount of time from the moment when the deficiency was noticed, or should have been noticed. If the Customer neglects notifying of the deficiency within a reasonable amount of time, it loses the right to refer to the deficiency.

Other duties of the Customer

The Customer understands and accepts that the contents of and Services in the Online Store and materials delivered to the Customer by the Service Provider during or before a Service are protected material under the copyright and other intellectual property rights of the Service Provider and/or its partners in cooperation. The Customer does not have the right to convey any such material to a third party without the consent of the Service Provider.

The Customer is solely responsible for all user fees caused by the use of the Service, or any third-party requirements, demands and costs caused to the Customer through the use of the Service.

Selection of participants

When the Service concerns training programs produced by the Service Provider, the Service Provider retains the right to apply either a sign-up or application process in selecting participants.

For Services applying the sign-up process, participation is confirmed to the Customer by e-mail after a signing up in the Online Store.

For Services applying the application process, the Service Provider has the exclusive right to select Customers for the Service, and participation is confirmed separately to the Customer after the application has been processed. In connection with filing the application, the Customer can be charged a processing fee, which will not be refunded, even in the event that the Customer is not selected for participation.

Methods of payment

The methods of payment for each Service are stated on the order form in the Online Store.

Payment service provider

Svea Payments Oy (Business ID: 2121703-0) acts as the executor of the payment transmission service and the provider of the payment service in cooperation with Finnish banks and credit institutions. For payments made with Visa, Visa Electron or MasterCard cards Svea Payments Oy is stated on the card invoice as the recipient of the payment, and Svea Payments Oy will transmit the payment to the seller. Svea Payments Oy is an authorized payment institution.

Svea Payments Oy
Mechelininkatu 1a
00180 Helsinki

Tel. +358 9 4242 300

Online banks

The payment transmission service for payments through online banking is also carried out by Svea Payments Oy (Business ID: 2121703-0) in cooperation with Finnish banks and credit institutions. For the Customer the service operates just as the traditional online payments.

Invoicing

Aalto University Executive Education Oy (Business ID: 0590964-3) acts as the invoicing manager. Unless stated otherwise in writing, in the program information or otherwise, the Services are invoiced in one instalment, and when the Service concerns training programs produced by the Service Provider, the invoicing is made before the training program begins. For Services applying an application process, the processing fee is paid before the price of the training program is invoiced.

The payment term is 14 days net. If the Customer wishes to agree on an exception to the general payment schedule, the prior written consent of the invoicing manager is required, and when a sign-up or application process is applied to the Service, this must be done before the sign-up or application.

Terms of cancellation for Services

If the terms of cancellation are fulfilled, participation fees that have already been paid will be refunded in accordance with the terms of cancellation to a bank account provided by the Customer. Payments made with payment cards are generally refunded to the payment card the payment was made with, unless stated otherwise by the Customer.

Participation in Services applying the application process is confirmed separately after the application has been processed. The participation fee is invoiced from the Customer after the decision to select the Customer has been made. The processing fee charged in connection with filing the application will however not be returned to the Customer, even if the Customer cancels the application process or if the Customer is not selected. The terms of cancellation take effect when the Customer has been notified of the selection. Unless stated otherwise in the program information, the training program will be invoiced in one instalment before the training program begins.

The Customer can cancel its participation to an ordered Service by notifying the Service Provider of the cancellation by e-mail. The cancellation is addressed to the contact person stated on the website of the Service.

The following information must be attached to the cancellation notification

• The Customer’s customer number, name, address and phone number
• Bank account number
• A copy of the Service Provider’s order confirmation

A consumer Customer has the right to cancel its participation to an ordered Service by notifying the Service Provider of the cancellation within 14 days from placing the order. When 14 days have elapsed after placing the order, the same terms of cancellation that are applied to other than consumer Customers are applied to the consumer Customers as well.

A consumer Customer does however not have the aforementioned right to cancellation if the Service has been executed in full, or if the delivery of digital content has been commenced before the expiration of the cancellation period due to an explicit request or acceptance by the Customer in accordance with Chapter 6 Section 15 of the Finnish Consumer Protection Act (38/1978), and the Customer has been notified of the absence of the right to cancellation.

If the Customer cancels its participation in a training program 15-21 days before the training program begins, the Customer is charged 20 % of the price of the Service. If the cancellation occurs 8-14 days before the training program begins, the Customer is charged 50 % of the price of the Service. If the cancellation is made later than this or if no cancellation is made, the Customer is charged the full participation fee.

The terms of cancellation for certain Services deviate from the general terms of cancellation of the Service Provider. In such cases the terms of cancellation for the Services are stated both in the description of the Service and the confirmation/receipt sent by e-mail.

For reasons arising from a pandemic or an epidemic, Service Provider (Aalto EE) has, according to the Terms of Delivery, a right to change the Service, to cancel or postpone the Training Program, a Training Module or a Training Day/Session, before the start of the Training Program or during it. Aalto EE has the right to change the implementation mode of the Training to an online, offline or hybrid mode with no sanctions nor additional compensation to the Customer.

Links to third-party websites

The Online Store of the Service Provider may contain links to third-party websites. The Service Provider is not responsible for the websites behind the links, or their contents, and the Service Provider is under no obligation to verify what is on the website behind the link at each time.

Right to transfer an agreement

Under the Terms of Agreement the Service Provider has the right to transfer an order or agreement concluded with the Customer to a company within the same group, and in an asset purchase transaction to a party receiving the assets.

Right to amend the Terms of Agreement

The Service Provider has the right to unilaterally amend these Terms of Agreement and the at each time effective terms of delivery. The terms effective at each time can be seen on the Service Provider’s website. The Customer must read the terms effective at each time before ordering a Service, and undertake to comply with them.

Right to change the content of a Service

The Service Provider has the right to execute the maintenance of the Online Store in any manner it sees fit, and change a Service, the content of a Service and the availability of a Service, as well as requirements for devices required for the use at any time. Possible changes in the Service will be notified of within a reasonable amount of time in advance on the Online Store website, or to the e-mail address of the Customer who has ordered the Service in question. The duty to notify of changes does not apply to technical changes, such as updating devices or software.

Right to suspend the Service

The Service Provider has the right to temporarily suspend the Service, if it is essential for the Service, its technical change, renewal or installation, or adjustment or maintenance work of the general information network, or if required by laws or statutes, orders, guidelines or statements by authorities, or recommendations of central organizations of the field of business. The Service Provider strives to ensure that the suspension does not extend over an unnecessarily long period of time, and that the resulting inconveniences are as minor as possible. The Service Provider strives to notify in advance of any suspension.

Force majeure

The Service Provider is not responsible for delays or faults caused by factors beyond the Service Provider’s control (force majeure). In situations of delay the Service Provider will comply with its obligations as soon as possible in each situation.

Correcting faults and disturbances

The Service Provider will correct possible faults and disturbances of the Services during normal working hours after receiving notice of them, without undue delay.

Right to block access to the Online Store or the Service

The Service Provider has the right to block the Customer from using the Online Store or Service, if the Service Provider has a reason to suspect that the Online Store or Service is used for an illegal or unethical purpose or in breach of these Terms of Agreement, or if a request is made by the authorities.

Liability for damages

The Service Provider is liable only for damages caused to the Customer through intent or gross negligence, and the liability of the Service Provider cannot exceed the price the Customer has paid for the Service subject to charge. The Service Provider is not liable for any possible indirect or consequential damages caused to the Customer.

Data protection

The Service Provider complies with at each applicable Finnish legislation relating to data protection.

Name, job title, company and e-mail address given by the Customer are public among the program participants (Customer, other Customers), instructors and staff of the common program (Service) due to the networking aspect which is an essential part of any training program participation. The personal information listed above may be displayed on participant lists, in emails sent to the group, in calendar invitations, and in other communication activities that are necessary for program management.

The service provider stores, keeps and manages the personal data provided by the customer and credits in its Customer Relationship Management register.

The service provider may pre-initialize a user account to Aalto EE Canvas, which serves as an e-learning environment, for the Customer. When the user account is created, the Customer's name and email address are stored to Aalto EE Canvas. After taking the user account into use, Customer may adjust their profile information or add information that one wishes to share.

Aalto EE has introduced a new Aalto EE Customer ID, which is used to register for training programs, track personal progress and achievements, and access online learning environments. After registering for the Aalto EE Customer ID, participants can manage their contact information and view their studies in the Aalto EE Service Portal. During 2025, Aalto EE will implement the customer ID in all open enrollment training programs. The introduction of the customer ID simplifies the process of purchasing training programs in the online store and enhances participant data security.

More information at www.aaltoee.fi/en/customerid.

Aalto University Executive Education Oy Privacy Policy

Governing law and dispute resolution

Finnish law is applied to these terms, excluding its choice of law provisions. Possible disputes between the Service Provider and the Customer arising from these terms shall be primarily resolved by negotiation. If negotiations fail to produce a solution, the dispute is resolved in the District Court of Helsinki as the first instance.

A consumer Customer can also refer the dispute to the general District Court of its domicile, and/or request a recommendation for resolving the dispute from the Consumer Disputes Board (www.kuluttajariita.fi).

• Kuluttajariitalautakunta (Consumer Disputes Board)
• Hämeentie 3
• PL 306
• 00531 HELSINKI

Before referring the matter to the Consumer Disputes Board, we recommend that the Customer is in contact with the consumer advisory services.

Contact information of the Online Store administrator

Name: Aalto University Executive Education Oy
Business ID: 0590964-3
Address: Runeberginkatu 14–16, 00100 Helsinki
Phone: +358 10 837 3700
Email: info@aaltoee.fi, koulutus@finva.fi